ANIMAL SUPPORT SPECIALIST Position

**The application is at the bottom**

Job Title: Animal Support Specialist

Department: Animal Support

Classification: Part-time, non-exempt

Beginning Wage: $13.00/hr. - Raise after 90-day probation

Hours per week: 27.5 hours

Schedule: Tuesday through Saturday, 8:30 a.m. to 2:00 p.m., off every Sunday and Monday. One weekend off per month (Saturday, Sunday, and Monday). Holidays Off: New Year's Day, Juneteenth, Independence Day, Veterans Day, Thanksgiving, Christmas Eve, and Christmas Day.

Purrks (Benefits): One week PTO after 90-day probation, two weeks PTO after one year, At-Cost Veterinary Care for Personal Pets, Retirement Plan after one year, and many sandpaper kisses and wagging tails.

Position Summary: Answers all incoming phone calls, schedules animal intake, enters data for organization programs, and assists visitors with our programs.

Essential Job Functions:

Answers all incoming phone calls, listens and responds to voicemails and emails in a timely, problem-solving manner. Screens incoming calls and directs phone calls to appropriate staff and departments.
Provides appropriate documents to visitors according to the program or service.
Effectively enters data into organizational software about certain offered programs.
Directs visitors as needed to appropriate areas or with the completion of program forms.
Maintains records about programs as directed.
Maintains incoming payments as cashier and point of sale at the front desk.
Maintains a clean reception and lobby area.
Receives mail, documents, and packages
Greets visitors upon entrance with a friendly and positive attitude.

Provides professional client and volunteer care

Represents the Fayette Regional Humane Society professionally and courteously at all times. Provides quality service to clients, volunteers, and staff, recognizing their contributions to the success of our organization
Actively promotes the Fayette Regional Humane Society programs and events to clients and volunteers
Refers clients to appropriate staff for service

Performs other duties as assigned, including but not limited to:

Performs other duties and special projects as assigned

Qualifications

High school diploma or equivalent preferred
Able to read and understand instructions
Able to work with animals, disinfectants, and cleaning supplies
Able to lift/carry up to 50 lbs; stand/walk for long periods; bend, kneel, restrain animals; exposure to noise, allergens, chemicals, and potential bites/scratches

Knowledge and Skills

Ability to work in a fast-paced environment with a variety of people
Ability to work with a computer and operational software
Excellent communication skills and ability to follow instructions
Detail-oriented and able to prioritize and perform duties efficiently and effectively
Able to multitask
Committed to maintaining the Fayette Regional Humane Society’s high standard of animal care and mission to foster compassion and end animal suffering.

Working Conditions

This position involves frequent interaction with animals that may be sick, injured, frightened, aggressive or neglected. Employees may be exposed to emotionally difficult situations, including animal illness, injury, euthanasia, cruelty investigations, abandonment, and other circumstances that may cause emotional stress or compassion fatigue. Work may involve exposure to animal waste, odors, cleaning chemicals, disinfectants, allergens, zoonotic diseases, loud noises, and varying indoor and outdoor environmental conditions. Physical demands may include standing, walking, bending, kneeling, lifting, carrying, restraining, and handling animals of various sizes and temperaments. Employees may need to operate computer or office equipment. Employees must be able to work in a fast-paced environment and exercise sound judgment while maintaining professionalism and humane treatment standards. Work schedules may include evenings, weekends, holidays, and emergency response situations as required by operational needs. The facility operates seven days a week. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position in accordance with applicable law.

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform other job duties as assigned. This document does not create an employment contract implied or otherwise, other than an “at-will” relationship.

Employment Application - Human-Animal Support Specialist

Applicant Information
Date (mm/dd/yyyy)*
First Name, Middle Name, Last Name*
Street Address*
City, State, Zip*
How long have you been an occupant of the address you listed above?*
Previous Street Address*
Previous City, State, Zip*
Phone Number*
Date of Birth (mm/dd/yyyy)*
Email Address*
Are you seeking a permanent position?*
Please select preferred status:*
What is your minimum desired hourly pay? (must enter an amount)*
Please enter a time frame that you are available to work? (Example: 7:00 a.m. to 7:00 p.m.)*
What days are you available to work? (Example: Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday)*
If you are hired, when are you be available to start? (mm/dd/yyyy)*
Are you legally eligible for employment in the U.S.?*
Are you able to provide a valid Ohio Driver's License?*
Please enter your valid Ohio Driver's License#*
Have you ever been convicted of a crime?*
If you selected "Yes" to the above question, please describe the offense(s):*
Have you ever had any traffic-related offenses?*
If you selected "Yes" to the above question, please describe the offense(s):*
Education
Do you have a High School Diploma or an Equivalent?*
High School/Equivalent Name, Street Address, City, State, Zip, Phone Number*
Do you have a college degree(s)?*
If you selected "Yes" to the above question, please describe the degree(s):
College Name, Street Address, City, State, Zip, Phone Number
Additional Training, Skills, Licenses, Certifications
Please list any training, skills, certifications and licenses that you've acquired for any occupation that you currently have or had:*
Employment History
Current Employer (If you are currently unemployed, please enter N/A):*
Current Employer Street Address:*
Current Employer City, State, Zip:*
Current Employer Phone Number:*
What is your position title?*
Employer Start and end date (mm/yy to mm/yy)?*
What is your reason for leaving?*
What is your current pay rate ($0.00)?*
#1 Employer:*
#1 Employer Street Address:*
#1 Employer City, State, Zip:*
#1 Employer Phone Number:*
#1 Employer position title?*
#1 Employer Start and end date (mm/yy to mm/yy)?*
#1 Employer ending pay rate ($0.00)?*
#1 Employer - What is your reason for leaving?*
#2 Employer:*
#2 Employer Street Address:*
#2 Employer City, State, Zip:*
#2 Employer Phone Number:*
#2 Employer position title?*
#2 Employer Start and end date (mm/yy to mm/yy)?
#2 Employer ending pay rate ($0.00)?*
#2 Employer - What is your reason for leaving?*
#3 Employer:*
#3 Employer Street Address:*
#3 Employer City, State, Zip:*
#3 Employer Phone Number:*
#3 Employer position title?*
#3 Employer Start and end date (mm/yy to mm/yy)?*
#3 Employer ending pay rate ($0.00)?*
#3 Employer - What is your reason for leaving?*
#4 Employer:*
#4 Employer Street Address:*
#4 Employer City, State, Zip:*
#4 Employer Phone Number:*
#4 Employer position title?*
#4 Employer Start and end date (mm/yy to mm/yy)?*
#4 Employer ending pay rate ($0.00)?*
#4 Employer - What is your reason for leaving?*
References (Must list three - no family members)
#1 Reference Name, Last Name*
#1 Reference Phone Number*
#1 Reference Occupation*
#2 Reference Name, Last Name*
#2 Reference Phone Number*
#2 Reference Occupation*
#3 Reference Name, Last Name*
#3 Reference Phone Number*
#3 Reference Occupation*
Questionnaire (PLEASE READ EACH QUESTION CAREFULLY)
The Fayette Regional Humane Society is a nonprofit, nongovernmental organization. We want to make sure you understand that you would not be a governmental employee but an employee of a nonprofit organization. Are you okay with this?*
Do you understand that we DO NOT offer any medical coverage?*
Do you understand this position's regular working schedule time frame is from 8:30 a.m. to 2:00 or 3:00 p.m. on T, W, TH, F & SA (Off on Sunday and Mondays, one weekend off per month, and off on New Year's Day, Memorial Day, Juneteenth, Independence Day (July 4th), Labor Day, Thanksgiving, and Christmas Day)*
Do you understand this is a 27-1/2 to 32 hour per week position?*
Do you understand the hourly wage for this position begins at $13.00 per hour? A raise will be given after 90-days based on attendance and performance*
Do you frequently call off or are late to work? If yes, this position may not work for you as we need dependable team members who are dedicated to their team, the public, and the animals.*
If necessary for the job, are you available to work overtime or past normal scheduled hours?*
If necessary for the job, are you available to work on holidays and weekends?*
Have you ever been employed by the Fayette Regional Humane Society?*
If you selected "Yes" to the above question, please explain the reason for leaving:
Are you currently a volunteer at the Fayette Regional Humane Society?*
Do you have any family members who are currently employed at the Fayette Regional Humane Society?*
If you selected "Yes" to the above question, what is the person(s) first and last name?
Do you have any friends who are currently employed at the Fayette Regional Humane Society?*
If you selected "Yes" to the above question, what is the person(s) first and last name?
Do you have experience as a receptionist?*
Do you know how to operate a computer?*
Are you comfortable operating computer software?*
Do you know how to operate a copy machine and scanner?*
Do you feel comfortable answering a multi-line phone system?*
Do you how to keep files, documents, etc. organized?*
Do you know how to multi-task (eg. answer phones, handle walk-in visitors and clients?*
Are you able to type correctly at a proficient speed?*
Do you know how to spell words correctly?*
Are you a self starter?*
Do you have good customer service skills?*
Are you able to work in a fast paced environment?*
Employees are exposed to animals in pain and suffering. Are you comfortable with this?*
If it is required to lift and/or carry an animal with a weight up to 50 pounds, are you able to do this?*
Employees are occasionally exposed to and must handle aggressive animals. Are you okay with this?*
Explain why you want to be an employee (specifically a receptionist) at the Fayette Regional Humane Society:*
What makes you feel qualified to do this position at the Fayette Regional Humane Society?*
Do you have any animals at home?*
If you selected "Yes" to the above question, please list the kind of animals and how many:
If you listed a dog(s) or cat(s), are they spayed or neutered?*
If you selected "No" to the above question, please explain why:
You may be required to take a drug test. Are you okay with this?*
Applicants are subject to a criminal background check. Are you okay with this?*
If you have a resume you may attach it to this completed application. You may upload the file here.
Max. file size: 5 MB.

Employment Application - Human-Animal Support Specialist

Applicant Information

Education

Additional Training, Skills, Licenses, Certifications

Employment History

References (Must list three - no family members)

Questionnaire (PLEASE READ EACH QUESTION CAREFULLY)