Employment

Posted: 9/12/2020 - Expires: Until filled

Job Title: Receptionist

Department: Customer Care

Classification: Part-time, non-exempt (25-30 hrs./wk. - 7:30 a.m. to 1:00 or 1:30 p.m., M, T, W, TH, SA)

Job Relationship: Reports to management.

Position Summary: Responsible for answering a multi-line phone, retrieving voice messages on the answering system, recording phone calls into a log, animal patient admissions for our clinic, customer/client care, handling money for adoptions, donations, and other services, assisting customers/clients with filling out adoption, clinic, and other program forms.

Essential Duties:

• Greet customers/clients on the phone and in-person in a friendly and professional manner
• Provide excellent customer/client services by setting appointments, and assisting them with payments.
• Check patients in for their appointments by locating medical records and confirming services to be performed and method of payment.
• Check patients out following their appointments by preparing and reviewing invoices, verifying charges, taking payments, and review aftercare instructions with clients.
• Maintain reception area cleanliness and safety through general upkeep.
• Promote Fayette Regional Humane Society programs and general goodwill among clients and staff.
• Responsibilities include but are not limited to; answering multi-phone lines, process monetary transactions, balance end of day sheets, data entry.

Minimum Qualifications:

• Outgoing personality with strong customer service skills.
• Exhibit compassion towards animals and their owners.
• Show patience and understanding when communicating with clients.
• Must be flexible and able to handle stress in a fast-paced work environment.
• High school diploma or equivalent
• Able to read and understand instructions
• Able to calculate numbers
• Able to operate general office equipment (eg. phone, copy machine, scanner)
• Able to operate humane society computer software
• Able to type at a moderate speed
• Knowledge and Skills:
  • Ability to work in a fast-paced environment with a variety of people
  • Ability to work with a computer and operational software
  • Excellent communication skills and ability to follow instructions
  • Detail-oriented and able to prioritize and perform duties efficiently and effectively

APPLY HERE